Support – Loot Realm

Need help? Get in touch and we'll reply within 2 business days.

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Support email support@acpdsoftwares.com

Please include your device model, iOS version and, if possible, a screenshot of the issue.

Frequently asked questions

I lost my progress. What should I do?

Your progress is saved on your device. If you switched devices or reinstalled the app, email our support with your device model and iOS version.

I made a purchase but didn't get the item.

Close the game completely and open it again: any purchase that didn't arrive is delivered when the game starts. If a parent needs to approve it (Ask to Buy), it arrives after approval. If it still doesn't appear, send your App Store receipt to our support email.

How do I request a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and select the purchase.